Entries in Customer Service (5)
Customer Service Hits Rock Bottom: An Airline Death Fee???
The Los Angeles Times has an amazing story about a woman trying to cancel an airline reservation made for her recently deceased mother. Just read it.
Kent
in Customer Service
|
Post a Comment
| 
Email
| 
Print
Don't Fly High...
Our aircraft rescue firefighters (ARFF) sponsor a free blood pressure health station this Wednesday, October 24. Airport customers can roll up their sleeves and get their blood pressure checked. The American Heart Association says high blood pressure has no symptoms and that nearly one-third of all people with high blood pressure don’t realize they have it.
The airport has 17 ARFF members and all of them are certified Emergency Medical Technicians. The blood pressure check station will be set up on the main level of the terminal, near the restaurant and fountain, from 8:00 am to 11:00 am, and from 1:00 pm to 4:00 pm.
Kent
in Customer Service
|
Post a Comment
| Email
| Print
Airline, Government Plan Delay Pow-wow
Reuters reports this evening that the major airlines and the feds will meet in a couple of weeks to discuss ways to reduce delays and congestion in the New York area. While this may seem to rather remote to our corner of the world, delays on the upper east coast ripple through out the entire national air system. Let's hope some good comes out of the meeting.
Kent
in Customer Service
|
Post a Comment
| Email
| Print
We Have the Technology (and sometimes it works)
Technology—specifically information systems technology—can be so frustrating. Case in point: the arrival and departure information on our main website.
There are two ways to view arrival and departure data and it's important to know the differences between the two.
- The arrival and departure tables. These are found at www.flyspringfield.com/arrivals.htm and www.flyspringfield.com/departures.htm . The data that fills these tables comes from the main computer systems at the individual airlines, with the exception of the Allegiant data, which comes from the Federal Aviation Administration (FAA). As a user of the data, it's important for you to know that this information represents what is scheduled to happen. Sometimes the airlines update it and sometime they don't. It is, at best, a rough idea of what is supposed to happen.
- The FlightView Map. You can find the link to this on the airport's home page: www.flyspringfield.com . Click on the circle that says "FlightView Map." That data that appears on the map comes straight from FAA computer systems. When a plane takes off, the FAA enters it into the system. So in theory, and practice, the data shown on the map is the most accurate to be had. Unlike the arrival/departure tables, the map only shows what has happened—not what is supposed to happen.
So if want the most accurate information, look at the FlightView map. That's assuming that it's working—which is the point of this post. The map has been down most of the afternoon. We've contacted the map provider, located in Chicago, and they're working on it.
Kent
There's a good story in today's Wall Street Journal that ties into this post. You frequent travelers may find some useful tips in it.
Kent
in Customer Service
|
3 Comments
| Email
| Print