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Customer Service at NWA

The CEO of Northwest Airlines says the carrier "is about to launch a training program for flight attendants, airport employees and reservation agents "that makes sure that they see the travel experience through the eyes of our customer.""

Posted on Friday, September 21, 2007 at 09:24AM by Registered CommenterKent in | Comments1 Comment

Reader Comments (1)

About time!! Having to travel internationally a lot on NWA the flight attendents are some of the most uncaring as any airline I am on. I am an obsticle on their flight home I guess.

September 30, 2007 | Unregistered Commentergatechange

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