Customer Service Hits Rock Bottom: An Airline Death Fee???

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Welcome to the flight blog. It's a place to discuss and ask questions about the world of airports and airlines, brought to you by the Springfield-Branson National Airport. There's only one ground rule: civil conversation. This blog is moderated by Kent Boyd, public information and marketing manager for the airport.

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The Los Angeles Times has an amazing story about a woman trying to cancel an airline reservation made for her recently deceased mother. Just read it.

Posted on Friday, December 21, 2007 at 11:50AM by

Kent in Customer Service |

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